• The paper explores the concept of insurer culture as a point of intersection for prudential and conduct risks, with examples to illustrate the broader role of culture in managing these risks.
• Understanding the various elements that make up insurer culture, which in turn inform certain decisions, behaviours and practices across an insurer’s business, can be critical in helping supervisors identify and address prudential and conduct issues in a more timely and effective manner.
• This could potentially reduce the occurrence of widespread misconduct and possible financial and consumer harm.

iaisweb.org/page/consultations/closed-consultations/2021/draft-issues-paper-on-insurer-culture