Shapiro – Walker v LSW

(p67) – Policy = <“Standard Operating Procedure”>

  • MR. BROSNAHAN:
    • We’re not complaining that they didn’t give us the illus- — the buyer’s guide. We’re complaining that they didn’t reference the policy. They say they have a policy requiring that the buyer’s guide be given to the policyholder. But they don’t identify the policy.

    (p68)

    • Mr. Brosnahan: well, this would have been a very fine description of the policy in the narrative answer —
    • Mr. Shapiro: but it’s not — it’s not — it’s not a policy. It’s a checklist. I mean, I don’t know —

2012 0320 – DOC 176 – Discovery Conference – TRANSCRIPT for proceedings – 131p