1993 1228 - NYT - New Refunds for Misled MetLife Customers, (discussing the Metropolitan Life Insurance Company's involvement in such practices) - , by Michael Quint - [link]
Metropolitan will move back toward more central control through the training of new employees, Mr. Kamen said.
In the company's sales force of 13,000, turnover is high enough to require the training of about 4,000 to 5,000 new people each year. Under the new policies, training will still take place locally, but will follow more closely a model designed by headquarters.