Indicators – [BonkNote]

Indicators of Uninformed Consumers Lawsuits Complaints to State / Company Media Reports Market Conduct Problems Government Reports / Hearings Consumer Testing / Focus Groups

Indicators – Lawsuits The most obvious is if we fail policyholder expectations, we may have policyholder suits <lawsuits>. — Larry R. Robinson (Chairman of the ACLI Subcommittee on Cost Comparisons) 1988 – Actuarial Opinion on Non-Guaranteed Elements, Society of Actuaries – 12p