Communication

What they did not understand, they did not find useful.

1990-1A, NAIC Proceedings - NAIC / LIMRA - Universal Life Disclosure Form Focus Group Summary, Consumer Issues Disclosure Working Group - NAIC  ---   [BonkNote]  ---  10p 

  • By readability, I do not mean the use of two syllable words, three word sentences and a high score on the Flesch test.
  • What I mean is the ability to communicate what you are, in fact, offering in your contracts and the words the agent uses to explain the benefits, conditions and limitations of the contract.

--  Angele Khachadour, Miller & Daar, Mill Valley, CA

1981 - SOA - The Life Insurance Business---The View of Consumerists (rsa81v7n17), Daphne Bartlett - Moderator, Society of Actuaries - 16p

  • When it comes to technical language and technical calculations which can be used to communicate with other actuaries, state insurance department personnel, or lawyers, an actuary is indeed well trained.
  • However, when it comes to talking to a basically uninformed public, a very well intentioned and technical document made up by an actuary might tend to be more confusing to the public at large than that which was made up by an informed and honest member of the company’s agency management. (p5)

--  Frederick A. Randall

1974 03 - SOA - The Actuary - Society of Actuaries - 6p