5. Receive Brief Update on Consumer Information Source (CIS)

• Suggested Wording Mr. Lisson said regulators from Colorado, New York and North Carolina and Dr. Brenda Cude are currently working on recommendations for simplification of the wording on the NAIC Consumer Information Source (CIS) Web page.
• He added that the recommendations will also include revisions to some of the statistics and how they are calculated. He said a draft document is currently circulating among the individuals working on this issue.
• Ms. Baker said her concern is that the language used on the CIS Web page does not match the content of the market analysis-related sections of the Market Regulation Handbook.
• Mr. Belo said this issue is not yet final and will continue to be analyzed by the individuals charged with this project.

2009-3, NAIC Proc.

• The state insurance regulators also have launched an interactive tool to allow consumers to research company complaint and financial data using the NAIC Web site.
• Called the Consumer Information Source, this web-based tool allows consumers to file a complaint, report suspected fraud and access key financial and market regulatory information about insurers.
• NAIC Consumer Information Source (CIS) provides information about insurance companies consumers can use before purchasing insurance.
• Through the CIS consumers can access information about insurance companies, including closed insurance complaints, licensing information and key financial data. (p9)

2011 1207 - NAIC/FIO Meeting on Market Conduct

• • (Documents shared with FIO to facilitate discussion are attached) - 83p