NYU Stern School of Business

  • Viral V. Acharya
  • John Biggs
  • Ralph S. J. Koijen
  • Matthew Richardson
  • 2009 – AP – On the Financial Regulation of Insurance Companies, by Viral V. Acharya, John Biggs, Matthew Richardson and Stephen Ryan, NYU Stern School of Business – 47p
  • 2010 – AP – Is the Insurance Industry Systemically Risky? – by Viral V Acharya and Matthew Richardson – 24p
    • published as Chapter 9 in Regulating Wall Street: The Dodd-Frank Act and the Architecture of Global Finance
  • Date-? – AP – Regulating Insurance Companies and the FSOC Designation of SIFIs, by Ralph S. J. Koijen and Matthew P. Richardson – 16p
  • 2016 – AP – Financial Intermediaries and Consumer Complaints – 61p
    • p2 – The NAIC data contain a rich set of information about these consumer complaints and their outcomes in the adjudication process.
    • p6 – Yet, such data is difficult to obtain from the NAIC, hard to interpret, and disappears from the website after three years.
      • As widespread large insurance shocks occur infrequently, greater transparency about service quality would, potentially, facilitate consumer ability to evaluate intermediary reputation.
    • p7 – There were 6,118 insurers in the U.S. (including territories) in 2014, including 2,583 P-C insurers, 1,752 life-health (L-H) insurers, and 1,783 other insurers and related agencies.4
    • Given the objective to gauge the service quality of insurers by using the volume of consumer complaints, our analysis focuses on the P-C insurers.
      • Consumer complaints within the L-H industry may correlate only weakly with consumer experience, due to the obvious disconnect between purchasers and beneficiaries of these insurance policies-under life insurance policies claimants typically are not the policy buyer…
    • p10 – Regulation of insurers can be broadly classified into two main areas: solvency regulation and market regulation.