(p67) - Policy = <"Standard Operating Procedure">

• MR. BROSNAHAN:
  • We're not complaining that they didn't give us the illus- -- the buyer's guide. We're complaining that they didn't reference the policy. They say they have a policy requiring that the buyer's guide be given to the policyholder. But they don't identify the policy.

  (p68)

  • Mr. Brosnahan: well, this would have been a very fine description of the policy in the narrative answer --
  • Mr. Shapiro: but it's not -- it's not -- it's not a policy. It's a checklist. I mean, I don't know --

2012 0320 - DOC 176 - Discovery Conference - TRANSCRIPT for proceedings - 131p